Refund policy

Return & Refund Policy — Forward Living Skincare

At Forward Living Skincare, every product is crafted with care and intention. To preserve the integrity, safety, and quality of our formulations, we maintain the following policy:

Final Sale on Delivered Orders

Due to the nature of skincare and our commitment to hygiene standards, all orders are considered final sale once delivered. We are unable to accept returns or offer refunds on products that have been received.

Order Cancellations

Should you need to make a change, orders may be canceled for a full refund prior to shipment. Once an order has been processed and dispatched, it is no longer eligible for cancellation.

Damaged, Lost, or Undelivered Orders

In the rare event that your order arrives damaged, or is lost or not delivered, we will make it right. You may choose between:

A replacement of the item(s), or

• A full refund
• Exchanges

We gladly offer exchanges for items that are:

• Damaged upon arrival
• Lost or undelivered

Requesting Assistance

To ensure a prompt resolution, please contact us with:

• Your order number
• A brief description of the issue
• Supporting images (if applicable)

Requests should be submitted shortly after the delivery date or expected arrival.

Refund Processing

Approved refunds are issued to the original form of payment. Please allow several business days for processing, depending on your financial institution.

 

We appreciate your trust in Forward Living Skincare and are dedicated to delivering a seamless, elevated experience with every order.